Customer support & FAQ's

As a small farming business we are happy to assist our customers:

  • by phone during our normal working hours (10:00 am to 5:00 pm Pacific Time).
  • by email during open hours and as is possible outside of them

 

Contact Us

Mailing Address
PO Box 284
Coupeville, WA 98239

Store Location
15 Coveland St.
Coupeville, WA, 98239

Farm Location
2530 Darst Rd.
Coupeville, WA 98239

Phone
Local: 360-544-4132
Toll Free: 877-242-7716

Email: sales@lavenderwind.com

 

 

 

 

 

1 Shipping
1.1 How quickly do you ship orders?
Typically, your order is packed and shipped they day we receive it if it comes in by noon that day. If it comes in later we try to get it out that day, but afternoons are busy at the shop, so it's not a sure thing.
1.2 Why do you only use USPS and FedEx?
We live in a remote location and it costs money to get services to pick up orders, so we have chosen these two because they are either the most convenient or careful ones. If there is a reason you need the shipping to be UPS, you can place the order with us over the phone and we will try to accommodate the shipping service request.
1.3 Do you ship plants?
No, we can't ship plants. To do that successfully requires both a significant investment in facilities to pack them safely and a knowledge of shipping laws of live plant materials. Our nursery operation is too small for that.
2 Products
2.1 Why are there so many different lavender essential oils in your catelog?
On our farm we grow 17 kinds of lavender. Most of those we don't distill, but the ones we do distill we do separately, by variety. We think it is amazing that lavender comes in so many different scents, and they contain a differing profile of constituents. This is a relatively rare opportunity to get lavender essential oil by variety. We do have some blends that we put together. They are blends of lavenders that either we like, or are a combination of small batch of lavenders that are similar to each other.
2.2 Where is your Hydrosol?
Due to tough weather, our Hydrosol is not available until harvest season of 2017. Our harvest this year (2016) was very small due to the extremely wet weather we had last winter. We lost a lot of plants. Unfortunately, that means we don't have enough Hydrosol to sell on our website. Let's all hope for a better year next summer.
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